Success in Management

Problem Solving

From planning last-minute meetings, to addressing unexpected customer queries, there is no end to the problem solving you do, day in day out. And you want to be confident in the decisions you make. To help you get started, why not take our interactive quiz and find out how good your problem-solving skills are. Then dive into the different approaches to problem solving; which ones do you use already, and which ones could be helpful in the future? Finally, we can help you identify the causes of problems, and use problem-solving techniques to improve business processes for improved performance of your business.

Problem Solving Steps

8-Step Problem Solving Process

Step 1: Define the Problem. What is the problem?

Step 2: Clarify the Problem.

Step 3: Define the Goals.

Step 4: Identify Root Cause of the Problem.

Step 5: Develop Action Plan.

Step 6: Execute Action Plan.

Step 7: Evaluate the Results.

Step 8: Continuously Improve.

Lead Generation

To Understand the business development process and where lead generation fits in the process: Identify your target market, who you should target, and why it is important to be aware of what your competitors are doing.  Find where to source new business and understand the importance of growing both your internal and external networks.  Develop your unique selling proposition and your personal capability statement.  Build your social media presence to help gain recognition and build credibility.  Undertake targeted calling by developing scripts, getting past gatekeepers, and handling objections.

Contact us

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